This is an endorsement (or not). I am not paid to say this, nor was I asked to put this in print. Just sayin' in case you're in the market for a new computer.
Flash back to January 2016: My old HP wasn't up to snuff and there were things I needed to do on it that I could no longer do. It was after Christmas so pockets were a little bare. I decided to purchase a refurbished HP from Wal-Mart including a 3 year insurance package.
Fast forward to March 2017: I was having issues again. I called HP. No help. I called Microsoft. No Help. Each of them referred me to the other. Finally found someone at HP that said they could help and . . . my entire c:drive was erased. YIKES!
But no fear because I have an online back-up. So I called them. They couldn't get the software to load, nor get my computer to boot-up again.
Next step: Geek Squad. I'm not a huge fan of Geek Squad but I was desperate. Conclusion: my hard drive was fried.
Called Wal-Mart because I had the insurance. Wouldn't cover the computer, even though the insurance was still intact.
Off to see the wizard and purchase a new computer. This time I was so done with HP (althought I've had HP's almost my entire computer life - since 1989 or so), I decided to purchase a Dell tower.
I needed help loading some software programs. Not only did Dell help, the tech actually called back to make sure everything was working the way it should.
The following day, I received an e-mail from the same tech, asking if everything was still OK (it was).
Yesterday, his supervisor contacted me via e-mail as a follow-up.
WOW - WOW - WOW
It's one thing to make the sale, but the true identity of a company is in the follow-up/tech support. Dell just proved itself.